Information for patients

You as a patient are very important to us and we value your decision in choosing Sunshine Hospital to take care of your medical requirements.

Download the PDF to print or see the information about your stay below.

Meals

Sunshine Hospital provides a choice of meals with a menu option and will supply special diets where this is part of your medical care. Please let us know of any allergies you may have to food. Sunshine Hospital will strive to cater to various religious dietary requirements within the scope of our facility.

Meal times

Early morning tea 6.00am – 6.30am
Breakfast 8.00am – 8.30am
Morning tea 10.00am – 10.30am
Lunch 12.00pm – 12.30pm
Afternoon tea 3.00pm – 3.30pm
Dinner 5.00pm – 5.30pm
Evening tea 8.00pm – 8.30pm

Valuables

Please note that valuables brought into the hospital are your responsibility and the hospital will not be liable for any lost, damaged or stolen items. Please speak to the nurse on duty should you require any valuables to be stored for you.

Coffee Shop

A coffee shop is located on the ground floor of the hospital. Items available for purchase include gifts, cards, magazines, newspapers, airtime vouchers, sweets and soft drinks. A sit down menu is also available for your visitors.

Coffee Shop hours:

Mon – Fri    8.00am – 4.30pm

Telephones

Public telephones are located in accessible areas.

Cellular telephones can cause malfunction of electronic medical equipment and should be used sparingly within the hospital.

Television

Television sets are available in all wards and include the following channels:

MNET
SABC1
SABC2
SABC3
ETV

Please be considerate of other patients in the ward.

Smoking and alcohol

In the interests of your health and the health of others, smoking is not permitted in the hospital. This applies to hospital visitors, staff and patients, in our buildings and grounds.
However, it is accepted that some patients may find it difficult to refrain from smoking during their stay and for this reason a small number of external smoking areas have been provided. Please check with your nurse for their location. Patients may not drink alcohol nor use drugs on hospital premises unless prescribed by medical staff.
Infection control

Sunshine Hospital’s Infection Control Program aims to minimize and reduce the risk of transmitting hospital-acquired infections to patients, staff and visitors. This means it is sometimes necessary for a patient to be cared for in isolation. Should this be necessary the patient concerned will be fully informed regarding the reasons for this and the procedures required.

Emergencies

Our staff is fully trained in emergency procedures, such as those employed in case of fire. In the event of any emergency, you should stay by your bed until instructed otherwise by a member of hospital staff. In the case of fire, do not use the lifts.

In the event that a fellow patient needs help because of some mishap, you are asked to refrain from offering physical assistance. Instead you should immediately call for a member of staff using the nurse call button.

Routine for operations

The preparation for surgery varies slightly according to the nature of the operation to be performed, but the following general routine applies:

 

  • You will not be allowed food or drink for a number of hours before surgery.
  • For some operations you may undergo special procedures – for example, staff may need to mark your skin. You will also be asked to remove rings and jewelry. Preparation of a more general nature includes the removal of dentures or artificial limbs, nail polish and lipstick, and wearing a theatre cap and gown.
  • You may be given some pre-operative medication, before being taken to theatre and this will probably make you drowsy. 
  • When surgery is completed you will be transferred to the ward.
  • Operative procedures often involve the use of intravenous fluids, and other attachments to monitor your progress. These may still be in place when you return to the ward. 
  • Your progress will be checked regularly by the ward staff who will assist to make your recovery as comfortable as possible. If you are uncomfortable or in pain, or have any problems, do not hesitate to inform the nursing staff. 

We welcome your views

If you have any concerns or would like to comment on your care while at Sunshine Hospital, we encourage you to speak to the staff or your Nurse Unit Manager – the nurse in charge of the ward. In most cases they will be able to help you. However, if you are still concerned and would like further help, you may contact the P.R.O, Mr. Victus Samela, who will be happy to assist you during his rounds which are done Monday – Friday from 08h30. Outside of these days the senior nurse on duty will be available to hear your complaint.

In order to ensure all issues are dealt with, each patient is provided with a confidential assessment form, which is submitted, to the Operations Manager, Mr. Quinton Ford. Please fill this form in to the best of your ability and hand back to the P.R.O or to reception once you are discharged. 

We welcome any suggestions, constructive criticisms or praise and assure you that your views will be held in the highest confidentiality.

Discharge at own risk

With few exceptions (as in the case of infectious diseases), patients have the right to leave the hospital when they choose. This may be a serious step when taken against the advice of your doctor and could 
pose a serious threat to your well being.

If you choose to be discharged under these circumstances, you will be asked to sign a "disclaimer" form and the responsibility for this action will rest with you.

If you proceed with discharge against medical advice and your condition does not improve or cause you concern you should seek immediate medical attention or return to the hospital’s Casualty Department.
Your medical aid may refuse to pay your medical accounts if you sign yourself out against medical advice.

Transfer

It is possible that your treatment and care may require you to be transferred to another hospital. If this is necessary, it will be discussed with you and your family.

Discharge

Your doctor will advise you when you are ready for discharge. If you require a work-related medical certificate please advise your doctor. Discharge usually takes place before 15h00 - your driver can telephone the ward to confirm the time.

It is important that you do not leave the ward without obtaining the following:

  • follow up appointments
  • medications if necessary
  • details of arrangements made for continuing treatment 

Your treatment may not have been completed with your discharge from hospital and further treatment may be necessary on your return home. Before you leave the hospital, make sure that you and the relatives or friends involved in your care know how to look after you at home.